Customer Service
Estimated Delivery Dates Disclaimer
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Valentine's Day Shipping Timeline
| PLACE ORDER BY | Order Must Be Placed By | Shipping Type |
|---|---|---|
| Tuesday, January 31 | 2 PM ET | Rural and Remote |
| Monday, February 6 | 2 PM ET | Standard Ground Service |
| Wednesday, February 8 | 12 PM ET | Express |
| Total Delivery Timing | Order Must Be Placed By | Cost1 | |
|---|---|---|---|
| Standard | Processing: 1-2 business days+ Shipping: 3-8 business days | n/a | FREE |
| Express | Processing: Same business day Shipping: 2-3 business days | 2:00pm ET | $18-$23 CAD |
- In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.
- A signature may be required upon delivery for Express shipments. Express orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
- PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
- At this time, Bumble and bumble is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
- Bumble and bumble Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
- Bumble and bumble Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Bumble and bumble Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Bumble and bumble Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
P.O. Boxes and APO/FPO/DPO Addresses
- Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.
- We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Bumble and bumble products near you, please visit our International Store Locator. Additionally, some Bumble and bumble counters will internationally process phone orders.
- To place an order internationally please visit:
- https://www.bumbleandbumble.co.uk for delivery in the UK
- https://www.bumbleandbumble.com for delivery in US