Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Bumble and bumble Online orders.
When you click on Order Tracking, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Lost or Missing Order
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Note: Bumble and bumble Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Bumble Online Customer Service at 888-355-0620 or via email.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We appreciate your understanding that we must limit orders to no more than eight (8) and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions please contact us at 888-355-0620 or Contact Us and we will be happy to assist.
We regret that we are unable to accept:
Important information: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Bumble and Bumble Online Canada is required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us.
At Bumble and Bumble Online Canada, we understand how important security is to you.When you place an order at Bumble and Bumble Online Canada, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software, click here.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following: