Customer Service
RETURNS
If for any reason you are not satisfied with your purchase from Bumble and bumble Online Canada, you may return the unused portion for refund or exchange. We accept returns for products purchased from bumbleandbumble.ca only. Return shipping fees are not refundable.
Kindly send your return to the address noted below in the original shipping carton or a carton you may have available. Please include the original packing slip or a copy of your order or shipping confirmation email.
To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.
Returns Department Address:
Customer Returns
550 Petrolia Road
Toronto, Ontario M3J 2W3
Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 888-355-0620. Please provide the order number along with your email address and phone number for fastest service.